IT Support

I can't login

It could be a password issue. Passwords are case sensitive; so type carefully, and make sure you don't have caps lock on! If you are still having trouble, email us at

I've forgotten my password, what do I do?

If you can't remember your password just click on the "Forgot Your Password?" button on the login widget which appears on most pages or else go directly to the Forgot Password Page. You will be prompted to enter your email address where a link to reset your password will be sent.

If I have any technical difficulties, who do I contact?

We host a variety of surveys for a wide range of clients. Some of these surveys are programmed by us; others are programmed by our clients and hosted on their systems. If you encounter a technical problem with a survey, please report it on our Contact Us page or email us at Don't forget to include a link to the survey, the survey ID (if provided) and provide a screen shot (if possible). We apologise for any inconvenience caused by technical errors and will do our best to resolve any problems as quickly as possible.

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